Advice

Is working from home actually more productive?

The truth about work from home productivity

Things are getting back to normal since the peak of the COVID-19 pandemic. TSA check-ins are at 90.7 percent and restaurant reservations at 86.6 percent of their pre-pandemic levels. However, businesses are still having trouble getting employees back into offices.…

A customer in a cafe angrily gestures at a baked good while speaking to a server

The customer isn’t always right

I fired two clients, and maybe you should, too. Given the length of this column, I had to choose between the opportunity to tell you how to break up with a customer or giving you “permission” to do so. I…

A stressed employee takes a pause in the warehouse

Kill a stupid rule

Life is complicated. Work doesn’t have to be. Let’s simplify it. The benefits of simplification are higher profits, employee retention and customer satisfaction. According to the World’s Simplest Brands report (ninth edition), 57 percent of customers are inclined to pay…

‘The Great Rethink’

If you’re like most of the local business owners I talk to, it’s been a challenge to staff your company. Given what’s happening across the nation, it’s no surprise that our community has been, and remains, affected by the labor…