Advice

Is working from home actually more productive?

The truth about work from home productivity

Things are getting back to normal since the peak of the COVID-19 pandemic. TSA check-ins are at 90.7 percent and restaurant reservations at 86.6 percent of their pre-pandemic levels. However, businesses are still having trouble getting employees back into offices.…

A customer in a cafe angrily gestures at a baked good while speaking to a server

The customer isn’t always right

I fired two clients, and maybe you should, too. Given the length of this column, I had to choose between the opportunity to tell you how to break up with a customer or giving you “permission” to do so. I…