A customer in a cafe angrily gestures at a baked good while speaking to a server

The customer isn’t always right

I fired two clients, and maybe you should, too. Given the length of this column, I had to choose between the opportunity to tell you how to break up with a customer or giving you “permission” to do so. I…

A stressed employee takes a pause in the warehouse

Kill a stupid rule

Life is complicated. Work doesn’t have to be. Let’s simplify it. The benefits of simplification are higher profits, employee retention and customer satisfaction. According to the World’s Simplest Brands report (ninth edition), 57 percent of customers are inclined to pay…