The customer isn’t always right
I fired two clients, and maybe you should, too. Given the length of this column, I had to choose between the opportunity to tell you how to break up with a customer or giving you “permission” to do so. I…
Customer service
‘My customers love me,’ and other lies business owners tell themselves
“Our customer service,” replied David. David owns a financial services company near Pittsfield. David struggles to attract new clients; I had asked him what differentiates his business from local and national competition. David’s company focused almost exclusively on investment management.…