A customer in a cafe angrily gestures at a baked good while speaking to a server

The customer isn’t always right

I fired two clients, and maybe you should, too. Given the length of this column, I had to choose between the opportunity to tell you how to break up with a customer or giving you “permission” to do so. I…

Mind Your Business: Are your employees optimistic?

“Culture eats strategy for breakfast” is one of my favorite business quotes (thank you, Peter Drucker). It means that  If your employees aren’t earnest about your vision, they won’t be ardent about your strategic plan. Consequently, your company will flounder.…