Things are getting back to normal since the peak of the COVID-19 pandemic. TSA check-ins are at 90.7 percent and restaur...
10 tips to help business owners live their optimal life
Last month, I was honored to present at the 2022 Exit Planning Summit in Scottsdale, Ariz. The keynote speaker was Gino ...
The customer isn’t always right
I fired two clients, and maybe you should, too. Given the length of this column, I had to choose between the opportunity...
Exceptional onboarding attracts and retains employees
If you want outstanding employees, you need exceptional employee onboarding. Most companies have an onboarding program, ...
Get $400,000 to help your company
Your Massachusetts-based business is booming. People want what you have. But you’re being held back because you can’...
Kill a Stupid Rule
Life is complicated. Work doesn’t have to be. Let’s simplify it. The benefits of simplification are higher profits, ...
When hiring during a labor shortage, you must embrace workplace flexibility
If you need to hire employees during a labor shortage, you must be prepared to give them what they want — workplace fl...
How do higher interest rates affect businesses?
The good news is that your input costs might be going down enough to offset some of your rising labor costs. The bad new...
‘The Great Rethink’
If you’re like most of the local business owners I talk to, it’s been a challenge to staff your company. Given what�...
How to handle an unsolicited offer
You could be running your business for years with no thought of selling your business, and then you get a call out of th...
‘My customers love me,’ and other lies business owners tell themselves
“Our customer service,” replied David. David owns a financial services company near Pittsfield. David struggles to a...
Big, hairy, audacious goals
“A goal should scare you a little and excite you a lot.” — Joe Vitale *** “I have no idea where to start,” sai...